How to Factory Reset Your Sensor

Updated June 18, 2026 17:12

Heads up
A successful factory reset requires both of the following:

Completing the factory reset workflow in the eSphere app (Steps 1–5 below).
Pressing and holding the physical button on the sensor until the LED changes from blinking green to solid blue, then releasing it.

If either the in-app process or the physical button press is skipped, the reset may not complete and the sensor may remain associated with your account.

Reset in the eSphere App

Follow these five steps in the app to remove the sensor from your account.

Step 1 — Open the More tab

Select the More tab at the bottom of your screen. Select Presence Sensors.

Selecting the More tab in the eSphere app

Step 2 — Open the Sensor's Details

Here you can see a list of the sensors active in your home, including where they are located and what they are named. Select the sensor you wish to reset or delete by tapping the More details button.

Viewing the list of active sensors

Step 3 — Select Factory Reset

Displayed here are more details about your sensor. Select Factory Reset.

Opening the more details view for a sensor

Step 4 — Confirm all checkboxes

Ensure that all blue boxes are checked before tapping Next.

Confirming all checkboxes before continuing

Step 5 — Complete the factory reset

Select the red Complete Factory Reset button to delete the sensor from your account and return it to its factory settings.

Tapping Complete Factory Reset in the app only starts the reset. You must press and hold the physical button on the sensor to finish it.

Press and hold the sensor button

Press and hold the physical button on the sensor for approximately 15 seconds, or until the LED changes from blinking green to solid blue, then release the button.

Tapping the Complete Factory Reset button

Heads up
Keep holding until the lights confirm the reset (blinking green to solid blue). If you let go too early, the reset is cancelled.

Light	Behavior	What it means
🟢 Green	Blinking	Reset is in progress — keep holding the button.
🔵 Blue	Solid	Reset is complete — you can release the button.