How to Factory Reset Your Sensor

Updated July 07, 2026 18:00

Heads up
A successful factory reset requires both of the following:

Completing the factory reset workflow in the eSphere app (Steps 1–5 below).
Pressing and holding the physical button on the sensor until the LED changes from blinking green to solid blue, then releasing it.
Forgetting the sensor in your phone's Bluetooth settings — open your phone's Bluetooth settings and tap Forget on "HomeAware" so it can be paired cleanly next time.

If any of these steps — the in-app process, the physical button press, or forgetting the device in Bluetooth — is skipped, the reset may not complete successfully and the sensor may remain associated with your account or fail to re-pair.

Good to Know

A factory reset returns the sensor to its original settings and erases its data and pairing. It can't be undone — but you can re-add the sensor anytime by following the standard installation flow.

Reset basics

Reset is permanent. All sensor data and Wi-Fi credentials are erased.
Re-pairing is easy. After a reset, just run through the install guide steps 11–22 again.
Keep the sensor plugged in. Resetting requires the sensor to be powered.
Bluetooth must be on. The app uses Bluetooth to confirm the reset.

Reset in the eSphere App

Follow these five steps in the app to remove the sensor from your account.

Step 1 — Open the More tab

Select the More tab at the bottom of your screen.

Selecting the More tab in the eSphere app

Step 2 — Select Sensors

Select Sensors. Here you can see a list of the sensors active in your home, including where they are located and what they are named.

Viewing the list of active sensors

Step 3 — Open the sensor's details

Select the sensor you wish to reset or delete by tapping the More details button.

Opening the more details view for a sensor

Step 4 — Confirm all checkboxes

Ensure that all blue boxes are checked before tapping Next.

Confirming all checkboxes before continuing

Step 5 — Complete the factory reset

Select the red Complete Factory Reset button to delete the sensor from your account and return it to its factory settings.

Tapping the Complete Factory Reset button

Complete the Reset on the Sensor

Tapping Complete Factory Reset in the app only starts the reset. You must press and hold the physical button on the sensor to finish it.

Step 6 — Press and hold the sensor button

Press and hold the physical button on the sensor for approximately 15 seconds, or until the LED changes from blinking green to solid blue, then release the button.

Heads up
Keep holding until the lights confirm the reset (blinking green to solid blue). If you let go too early, the reset is cancelled.

Light	Behavior	What it means
🟢 Green	Blinking	Reset is in progress — keep holding the button.
🔵 Blue	Solid	Reset is complete — you can release the button.

After the Reset

Once the reset is complete, here's what to expect and how to finish up.

Lights will change. The sensor returns to setup mode (blinking green / solid blue).
It disappears from your home. The sensor is removed from your account.
Forget HomeAware in Bluetooth. Open your phone's Bluetooth settings and tap Forget on "HomeAware".
Ready to install again. You can now add this sensor to any eSphere account.