Option 1 — Add through QR code
Use this method when your visitor is with you and has their phone handy to scan a QR code.
Step 1 — Open the Residence screen
Open your eSphere app and tap the Residence home icon at the bottom of the screen. Here you'll see all of your current residents. Tap the blue + icon in the bottom right corner.
Step 2 — Select "Create a visitor"
An Add a person pop-up will appear. Select Create a visitor.
Step 3 — Create the visitor profile
Create their profile. Give them a name, assign them as a visitor, add a description, and enter their phone number (optional). Tap Save.
Step 4 — Scan the QR code
Scan the QR code with your visitor's phone to finish setting up their profile.
Step 5 — Review and save
Review the newly created profile and select Save.
Step 6 — You're done
You've now created a visitor, and they'll appear in your Residence Overview.
Option 2 — Add through Search for Device
Use this method to assign a device that's already in your device log to a new visitor profile.
Step 1 — Open the Residence screen
Open your eSphere app and tap the Residence home icon at the bottom of the screen. Here you'll see all of your current residents. Tap the blue + icon in the bottom right corner.
Step 2 — Select "Create a visitor"
An Add a person pop-up will appear. Select Create a visitor.
Step 3 — Create the visitor profile
Create their profile. Give them a name, assign them as a visitor, add a description, and enter their phone number (optional). Tap Save.
Step 4 — Select "Search for device"
Select Search for device. This lets you search for a device that's currently in your device log.
Step 5 — Select the device
Select the device you want to assign to the visitor profile.
Step 6 — Review and save
Review and save. Make sure the visitor information and the assigned device are correct, then tap Save.
Step 7 — You're done
You've now created a visitor, and they'll appear in your Residence Overview.
Option 3 — Add through a presence alert notification
Use this method when eSphere recognizes a returning visitor and prompts you to set them up.
Step 1 — Tap "Take Action" on the notification
After a visitor has been to your home and connected to Wi-Fi multiple times, eSphere recognizes them and sends you a notification, such as iPhone joined Wi-Fi again. Select Take Action to set them up as a visitor.
Step 2 — Select "Create new profile"
A pop-up will appear. Select Create new profile.
Step 3 — Enter the visitor details
Enter the details for this visitor: name, category (select Visitor), description, and phone number (optional). Then select Next.
Step 4 — Review and save
Review the details and select Save.
Step 5 — You're done
Success! Your recognized visitor now has a profile.